Frequently asked questions

Delve into our list of frequently asked questions about stage lighting. Here, we address and clarify your most pressing questions.

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FAQs

What kind of package do you have?

We can pack the lights in a carton case and a flight case.

How can i order?

Please send us your purchase list by e-mail, WhatsApp, QQ, or making a call, and you can also ask us to send you a PI for your approval. We need to know the following information for your order.

What service can you supply?

We can apply for the OEM/ODM service.

When will you ship the product after I send the money?

It depends the order.Small order will take 3-5 days.

What is your delivery time？

For stock products, we will deliver to you within 3 days.

Can you help me to print our logo or company name on the products on package?

Of course. Your logo can be printed on the products or package. OEM & ODM permits.

How about the warranty?

All our lights have a one-year warranty.

If the products broken during the warranty, what should i do?

If there is a problem with the products, you describe it and send pictures or videos to us to analyze, and then we will guide you on how to fix it and provide spare parts for free if needed.

What's your certificates?

ROHS and CE certificates passed.

What's the payment terms?

T/T, Western Union.

What's the shipping way, shipping time?

The ways of shipping—you can choose which is suitable for you. (1). By Sea, 30-60 days; apply for bulk quantity.
(2). By Air, 5-7 days; apply for bulk quantity.
(3). By Express, 3-5 days; apply for small quantity and urgent order.